Returns & Exchanges
At Peptide Labz, we stand behind the quality of our skincare formulations and offer a 30-day return window for unopened products to ensure your complete satisfaction. If a product does not meet your expectations, our streamlined process makes it easy to request an exchange or a full refund.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Carefully pack the unused items in their original packaging, ensuring the RA number is clearly marked on the outside of the box to prevent processing delays.
Ship the Items
Send your package using a trackable shipping service to our distribution center; we recommend keeping your tracking receipt until the return is confirmed.
Receive Your Refund
Once our lab team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing